![]() ![]() Once your pre-order arrives at our warehouse you will be notified.Ģ. As a result we sometimes give general ideas when they should be available, but this is common to change especially do to supply chain and distribution issues since the start of the pandemic. Collectibles rarely have definitive release/availability dates. You will receive a separate email indicating shipment along with tracking info. If the game is being shipped, then this is NOT a confirmation of it being shipped. This means you may proceed to your selected store location to pick it up during normal business hours. You will receive an automated email notifying you that your game is available on the release date. Release date changes are globally or regionally impacted and are of no fault of Video Game Heaven & Cool Stuff.Ģ. If the item’s release date is changed for any reason, then you will be notified by email. If you selected shipping, then please allow 2 to 8 business after the release date for delivery. All games will be available for pickup on their respective release date. If you wish to have someone else pick it up, then follow the instructions noted in the confirmation email once the order is ready for pickup. Once you receive confirmation, you must provide some form of photo identification and a copy of the order (printed or on your mobile device) when picking up. You will also need to wait for a confirmation email titled “: Your order is ready for pickup!” before heading to the store.Ģ. Allow 2 to 3 business days for us to move your order to your selected store location. If not, please check your spam/junk folders and be sure to add to your Safe Senders List. Please contact us at with any questions or requests.You should receive an email confirmation from confirming your order. However, we may be able to fulfill certain packing or shipping requests. The most common carriers are USPS, UPS, and Asendia (international only).Ĭustomizations and special requests Unfortunately, we are unable to customize the actual items. The carrier used to ship your order may vary depending on your location and the size of the order. Please note that once the order has been processed, we are unable to customize or cancel it. Please contact us as soon as possible if you need to make any changes or need to cancel the order. Unfortunately, we may be unable to customize these details once an order has been placed. Shipping labels All orders are shipped to the address input during the checkout process. If for any reason you receive an item that is damaged or not in the condition advertised, please contact our customer service team right away and we will work with you to find a suitable solution. We use high-quality materials and packaging techniques to protect your items during transit, so you can be confident that your order will arrive in excellent condition. Our team ensures that every item is carefully packed to ensure that it arrives in the condition advertised. Packing We take great pride in the quality of our products and the level of care that we put into packaging them for shipping. Please note that stickers on our Funko products may vary from the picture. Item condition and packaging All products are brand new, in their original packaging with all original tags and/or accessories. Please review our full pre-order policy here. These items will take longer to ship as they are yet to be released or received from the manufacturer. Pre-orders Items that are pre-orders include a ribbon on the picture and are marked in the listing as a pre-orders. Returns To open a return, please login with the email that you placed your order on the following page click here. If you have any questions or concerns about the shipping process, please do not hesitate to reach out to our customer service team for assistance. We use trusted shipping partners to ensure that your order arrives on time and in the best possible condition. Our regular processing time is between 8AM and 9AM EST, so you can expect your order to be processed and shipped out quickly during that time frame. That's why we make it our top priority to ship all in-stock orders within 1-2 business days of purchase. In-stock handling time At Fundom, we understand that fast and reliable shipping is important to our customers. ![]()
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